I’ve been bouncing between Once Human and Once Human: RaidZone again in 2026, and the latest support and bug-fix roundup is actually pretty encouraging. I’m the kind of player who files a report the moment something feels off, so I care less about hype and more about whether the team is listening. This update shows they are—especially because it covers everything from custom-server headaches to controller construction problems and seasonal-mode compensation. If you’ve hit a bug recently, here’s how I’d handle it, plus a quick rundown of what’s fixed or coming.
How I report bugs without wasting time
When I’m on PC, I open the in-game ESC menu → Feedback & Customer Support → Bug Report and submit the issue there. On mobile, I tap the menu button in the upper right, tap the headphone icon in the sidebar, choose Customer Support, and then pick Bug Report. That path matters because it attaches the right account and platform context. If I’m fully offline, I use the official support email that the team lists through its support channels, and they investigate once the message arrives.
I also keep reports short: what I did, what happened, what I expected, and whether it was PC, mobile, or controller. That’s the difference between a useful ticket and a mystery novel.
The fixes I’m happiest to see
The custom-server fix is a big one for me. Applying a free-build template and then being unable to set Hive parameters was the kind of bug that quietly ruined a whole session. That’s fixed. I’m also glad the Frostshade cosmetic source from the Lightforge Loot Crate now displays correctly in the Closet and Construction interfaces, because cosmetic confusion is annoying when you’re trying to plan a build. The Golden Years Special Deals promo code display issue for some players is fixed too. And controller players, rejoice: the right joystick is usable during construction again. That one sounds small until you’ve tried to rotate a wall with a dead stick.
Here’s my quick-scan table for the core fixes:
| Area | What changed |
|---|---|
| Custom servers | Hive parameters can now be set after applying a free-build template ✅ |
| Cosmetics | Frostshade source from Lightforge Loot Crate displays correctly 🧊 |
| Promo codes | Golden Years Special Deals code display fixed for affected players |
| Controller | Right joystick works during construction 🎮 |
RaidZone and seasonal-mode cleanup
The second batch is where the really granular stuff lives, and honestly, that’s the stuff I notice most as a long-term player. Lunar Whispers dropping outside Lunar Revelry events is fixed. The Lord of Moonlight’s HP bar in Dream Zones now displays correctly. Snowdrift Top stats now match their rarity. And the Lord of Moonlight can no longer infinitely use Adrenaline Shots—thank goodness, because that fight felt weird if you caught the wrong cycle.
Mobile players should also see correct Deviation tips in the Eternaland Shop now. There’s a fix for Deviations being incorrectly deducted from territory storage crates during fusion, and compensation will be distributed gradually to affected players. I always appreciate when compensation is mentioned up front instead of buried.
For Deviation: Survive, Capture, Preserve, the team reduced material requirements for crafting Binding Grenades, increased Durability on certain exclusive armor pieces that broke too easily, and reduced server launch frequency for a smoother experience. That last point is important: check the in-game scenario sign-up page for the latest schedule, because the cadence is changing. Also, the Durability change only applies to armor crafted after the update—pre-update armor is unaffected. That’s a fair note, and I’d rather know it now than wonder why my old set still feels fragile.
More fixes in this batch:
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Abnormal drops for Lifeforce Boost and Tactics Amplifier in crescent-suffix mod crates are fixed.
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Deviation capture feels better because escape behavior and duration were adjusted for certain Deviations.
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Players who couldn’t claim the Golden Accord should log in again; it should now unlock. The team apologized for the inconvenience.
My take
I like this roundup because it’s specific. It doesn’t just say we fixed bugs. It tells me where to report issues, what changed, and what has caveats. In 2026, that kind of clarity matters more than ever. My advice: if you’re affected by the fusion deduction issue, keep an eye out for compensation; if you’re on controller, test construction again; and if you’re heading into RaidZone, check the scenario sign-up page before you plan your night. And if something still feels broken, file it through the in-game report path. That’s how this list gets shorter next time.